Terms & Conditions

Governing the Site and the Business

These terms and conditions outline the rules and regulations for the use of दो PatTea's Website, located at https://www.dopattea.com

By accessing this website, we assume you accept these terms and conditions. Do not continue to use दो PatTea if you do not agree to all of the terms and conditions stated on this page.

The following terminology applies to these Terms and Conditions, Privacy Statement, and Disclaimer Notice and all Agreements: "Customer", "You", and "Your" refer to you, the person logging onto this website and compliant with the Company's terms and conditions. "The Company", "Ourselves", "We", "Our", and "Us", refer to our Company. "Party", "Parties", or "Us", refer to both the Customer and ourselves. All terms refer to the offer, acceptance, and consideration of payment necessary to undertake the process of our assistance to the Customer in the most appropriate manner for the express purpose of meeting the Customer's needs in respect of provision of the Company's stated products and services, in accordance with and subject to the prevailing laws of India.

Cookies

We employ the use of cookies. By accessing दो PatTea, you agreed to use cookies in agreement with the दो PatTea Privacy Policy.

Most interactive websites use cookies to retrieve user details for each visit. Cookies are used by our website to enable the functionality of certain areas and to enhance the shopping experience. Some of our affiliate/advertising partners may also use cookies.

You must not:

  • Republish material from दो PatTea
  • Sell, rent, or sub-license material from दो PatTea
  • Reproduce, duplicate, or copy material from दो PatTea
  • Redistribute content from दो PatTea

Purchases and Payment

By placing an order through https://www.dopattea.com, you warrant that you are legally capable of entering into binding contracts. All prices are listed in INR (Indian Rupees) unless stated otherwise. We reserve the right to change pricing at any time without prior notice. We accept various payment methods, including credit/debit cards, UPI, net banking, and digital wallets.

In case of payment failure, we are not liable for any additional fees or penalties imposed by your bank or financial institution. Your order will be processed once payment is received in full.

Shipping and Delivery

We strive to deliver all orders within the estimated delivery time mentioned during checkout. However, delivery times may vary due to unforeseen circumstances, including but not limited to logistics delays, weather conditions, or public holidays.

  • Shipping charges, if applicable, will be displayed at checkout.
  • . Orders once shipped cannot be canceled.
  • If your package is lost or damaged in transit, please contact us immediately with your order details.

Returns, Refunds, and Cancellations

We take great care in delivering quality tea leaves. However, if you receive a damaged or incorrect product, you may be eligible for a return or exchange.

  • Returns: Returns are accepted only within 7 days of delivery. The product must be unused, unopened, and in its original packaging.
  • Refunds: Refunds will be initiated once we receive and inspect the returned item. The amount will be credited back to your original payment method within 7-10 business days.
  • Cancellations: Orders can only be canceled before they are shipped. Once dispatched, cancellations are not allowed.

Disclaimer

To the maximum extent permitted by applicable law, we exclude all representations, warranties, and conditions relating to our website and the use of this website. Nothing in this disclaimer will:

  • Limit or exclude our liability for death or personal injury caused by negligence;
  • Limit or exclude our liability for fraud or fraudulent misrepresentation;
  • Limit any of our or your liabilities in any way that is not permitted under applicable law;
  • Exclude any of our or your liabilities that may not be excluded under applicable law.

As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.

For any queries, contact us at [email protected].